November 15, 2019
Effective Feb. 1, 2020, Ontario One Call will remove the option for any communications via fax.
Currently, Ontario One Call may communicate via fax to members for notifications of locate requests, and to excavators for locate request confirmations. As of Feb. 1, 2020, Ontario One Call will no longer be sending any transmissions via fax. Anyone who currently receives communications via fax will need to change to email communications or FTP (available for Member Notifications only).

This change will also include the removal of the fax number from all Excavator IDs, and they will therefore, no longer be transmitted as part of the notifications to members.

Over the years, Ontario One Call has placed a great importance on improving the quality of the transmissions that are sent. This includes the map selections that are now required for every request, which are transferred as a low quality via fax.

If you have any questions please contact Ontario One Call at 1-800-400-2255. Locate requests and more information can is available through