Retail
![Asking basic questions allows staff at garden centres to direct customers to plants and products they need, and close the sale.](https://assets.landscapeontario.com/assets/1599836385.closing_the_sale-wide-web.jpg)
Sep 1, 2019
Close the sale
Learning to be a better closer means listening to what customers are asking, then meeting their needs.
![Where quality, service and selection are emphasized, retail garden centres continue to do well.](https://assets.landscapeontario.com/assets/1600445856.road_to_success_2107-web.jpg)
Aug 1, 2019
Stories from the front lines
Well run, well displayed and well stocked garden centres and greenhouses are successful.
Apr 24, 2019
Retail horticulturist online training program
Interactive, 12-module online training program will help those working in a retail environment toward earning industry certification.
![](https://assets.landscapeontario.com/assets/1581005871.making-customer-happy.png)
Apr 1, 2019
The time machine
Being at our best with customer service, keeps us on the road to success
![](https://assets.landscapeontario.com/assets/1581009107.garden-centre_JKS0290.png)
Feb 1, 2019
Winning the game: Wow
Our garden centres, greenhouses, supply yards and shops need to be destinations. We have to give people a reason to stop into our places of business.
![](https://assets.landscapeontario.com/assets/1547496643.thumbs-up.png)
Jan 14, 2019
Taking care of ourselves
We take care of people, we take care of plants and more. There is no shortage to the things that we oversee, supervise, manage and take care of. It is in our nature. It is who we are.
Jan 7, 2019
Growers and retailers get together to discuss buying trends and challenges
Panel discussion part of annual dinner event.
![Remembering that emotion plays a role in purchases, gains a retail garden centre customers for the future.](https://assets.landscapeontario.com/assets/1567453895.shoppers-web.jpg)
Nov 1, 2018
Emotionally charged business
The more we tap into emotional selling, the more successful we can be in our careers.